Remote Support

Full Service Support

With Our 24/7 Help Desk

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The Support You Need, When You Need It.

As a Blue Layer client, you have access to our support team seven days a week. Support requests can be submitted through phone, email, support tray utility, or remote session.

Hours of Operation

Monday - Thursday: 8:00 a.m. to 6:00 p.m.

Friday: 8:00 a.m. to 5:00 p.m.

Saturday & Sunday: 9:00 a.m. to 5:00 p.m.

On Saturday and Sundays, you must call our support team in order to open a remote support session.

Our business offices are closed on Memorial Day, Independence Day, Labor Day, Thanksgiving, Black Friday, Christmas Eve, Christmas Day and New Years Day. We will have limited support hours on those days.

Contact Support:

Phone: 806-687-4765
Email: [email protected]

Our Support Team is dedicated to giving you the world class support you and your team deserve. We believe that our primary job at Blue Layer is Customer Support - and not just any customer support, Fanatical Support.

Reach out to our team to begin your service and support experience today.

IT Troubleshooting: More Convenient Than Ever

Get the help you need with the Blue Layer Support Tray Utility

The Blue Layer Support Tray Utility puts technology support right on your desktop. By connecting you directly to our support portal, you get the help you need faster and easier. By using the Tray Utility, you will be able to open new tickets, perform basic troubleshooting and begin remote sessions with our support team when you need them.

Support Demo

Using the New Support Recording Feature:

The New Support Recording Option gives you the ability to record your issue and send it to our support team so they have a step-by-step visual of what is happening when the error occurs and can begin troubleshooting immediately. To use this feature, follow the steps below:

  1. Open the Tray Utility icon by clicking the icon on the bottom of your screen.
  2. Click on the “New Support Recording” link.
  3. When the email opens, hit the green button with the words “start recording.”
  4. Recreate your problem by following the exact steps it takes you to receive the error.
  5. When finished hit the red button with the words “stop recording.”
  6. Fill out the body of the email to [email protected] that was automatically opened with a description of the problem.
  7. Hit send to open a ticket with your recording attached.

The Blue Layer Support Tray Utility is compatible with the following systems*

Windows 7 or above  |  Windows Server 2008 R2 or above   *This feature is not available for Mac.
You can download the latest version of the Blue Layer Support Tray Utility below.

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