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Breaking Down Barriers with Blue Layer: 10 Managed IT Terms Every Business Owner Needs to Know

Created at January 13, 2022

Are you new to the concept of managed IT services? Have you started looking for an MSP or MSSP but are unsure whether or not they offer the DRaaS, UCaaS, or IoT solutions you need?

If that sentence felt like a whirlwind to you, rest assured that you are not alone. Many business owners like yourself have found themselves on the front half of an uncertain journey like this one with no discernible map in sight.

Instead of going it alone, allow us to help you build a key that anyone in your organization can pick up, easily understand, and use to navigate their way through the managed IT services landscape. Save these terms, share them with your team, and keep them in your proverbial back pocket.

10 Managed IT Terms You Should Keep on Deck

Managed Services Provider (MSP) — An information technology company that provides comprehensive plans that offer consistent, reliable coverage for those aspects of technology that are most critical to your business’s success. These include, but are not limited to, emergency support, technology consulting, network monitoring, and more.

Managed Security Service Provider (MSSP) — An organization that provides protection services for all of your virtual and physical assets and infrastructure. Services can include adaptive security hardware installation, risk assessment, cybersecurity awareness training, and more.

Disaster Recovery as a Service (DRaaS) — The process of protecting your data from unexpected loss with regularly scheduled backups, remote storage, and zero-downtime recovery plans.

Unified Communications as a Service (UCaaS) — An umbrella term referring to services designed to enhance your business processes and communications. An example of UCaaS would be the integration of phone, video, meetings, and messaging into one reliable, easy-to-use solution.

Cybersecurity Awareness Training — Comprehensive, up-to-date, hands-on training and resources that help you and your team identify dangerous web content, emails, and security risks. Cybersecurity awareness training keeps you informed of the latest cybersecurity threats so that you can protect your business and enable your employees to become human firewalls.

Software-Defined Wide Area Network (SD-WAN) — A new approach to network connectivity that lowers operational costs and improves resource usage for multi-site organizations.

Internet of Things (IoT) — A term that describes the network of interconnected, chip-enabled devices capable of connecting to one another to exchange information, reduce operational costs, and increase efficiency.

Remote Monitoring and Management (RMM) — A type of software that enables MSPs and MSSPs to manage customer infrastructure without working on-site.

Regulatory Compliance — If your business is required to comply with certain government rules and regulations, regulatory compliance is the process by which an MSP like Blue Layer ensures that all angles are covered and that your business operates in a way that falls within the established lanes.

Blue Layer — An MSP Cyber Verify program-certified and industry-recognized leader in “right-sized” managed IT services that specializes in managed services, cybersecurity, disaster recovery, and other mission-critical aspects of the managed IT landscape.

That’s far from everything, but these terms are a great place to start. Now that you feel more confident heading into the cyber-unknown, get in touch with Blue Layer today for help integrating what you think is best for your business and its managed IT needs.

Click here to contact us today, and let’s work on protecting your business the “right-sized” way—together.

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