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Support Technician

Location: Lubbock, TX | Full-Time

Job Description:

Provide front-line IT support to business clients. Troubleshoot issues with Windows, networks, printers, and software. Log work and escalate when needed.

Requirements:

1+ year IT support experience
Strong Windows and Office 365 skills
Clear communication
Valid driver’s license

Nice to Have:

Experience with RMM/PSA tools
A+ or similar certification
AD or M365 admin experience

Support Engineer

Location: Lubbock, TX | Full-Time

Job Description:

Handle advanced technical issues escalated from support technicians. Work with servers, networking, and cloud systems. Provide detailed documentation and resolution plans.

Requirements:

3+ years in IT support or engineering role
Strong knowledge of Windows Server, networking, and M365
Ability to troubleshoot complex technical problems
Clear written and verbal communication

Nice to Have:

Experience with virtualization (VMware or Hyper-V)
Certifications like CompTIA, Microsoft, or Cisco
Familiarity with RMM/PSA tools

Systems Engineer

Location: Lubbock, TX | Full-Time

Job Description:

Design, deploy, and maintain IT infrastructure for business environments. Work with servers, storage, virtualization, and cloud platforms to support secure, reliable systems.

Requirements:

5+ years of system administration or engineering experience
Strong knowledge of Windows Server, Active Directory, and virtualization (VMware/Hyper-V)
Experience with networking, backups, and cloud services
Ability to manage projects and communicate with clients

Nice to Have:

Certifications (Microsoft, VMware, Cisco)
Experience with SANs, firewalls, and scripting (PowerShell)
Familiarity with compliance and security standards

Network Engineer

Location: Lubbock, TX | Full-Time

Job Description:

Design, implement, and support network infrastructure for business environments. Configure switches, firewalls, VPNs, and wireless systems to ensure secure and reliable connectivity.

Requirements:

5+ years of networking experience
Strong knowledge of routing, switching, firewalls, and VLANs
Experience with VPNs, DNS, DHCP, and wireless networks
Ability to diagnose and resolve network issues efficiently

Nice to Have:

Certifications (CCNA, CCNP, or similar)
Experience with Cisco Meraki, Ubiquiti, or Fortinet
Knowledge of VoIP systems and QoS

Cybersecurity Analyst

Location: Lubbock, TX | Full-Time

Job Description:

Monitor, investigate, and respond to security threats across client environments. Maintain security tools, review logs, and support compliance efforts to keep systems secure.

Requirements:

3+ years in cybersecurity or related IT role
Experience with EDR, firewalls, and vulnerability management
Strong understanding of threat detection and response
Clear communication and strong documentation skills

Nice to Have:

Certifications (Security+, CySA+, CISSP, or similar)
Experience with tools like CrowdStrike, Arctic Wolf, or Cisco Umbrella
Familiarity with compliance standards (HIPAA, CJIS, NIST)

Field Technician

Location: Lubbock, TX | Full-Time

Job Description:

Travel to client sites to install, troubleshoot, and repair IT equipment. Provide on-site support for hardware, networking, and user issues with a professional attitude.

Requirements:

1+ year of IT or technical support experience
Basic knowledge of networking, Windows, and common hardware
Strong problem-solving and customer service skills
Valid driver’s license and reliable transportation

Nice to Have:

Experience with structured cabling, phones, or wireless installs
A+ or similar certification
Familiarity with ticketing systems and documentation

Project Coordinator

Location: Lubbock, TX | Full-Time

Job Description:

Coordinate IT projects from start to finish. Work with clients, engineers, and vendors to track progress, schedule tasks, and keep everything on time and organized.

Requirements:

2+ years of experience in project coordination or admin support
Strong organizational and communication skills
Ability to manage multiple tasks and timelines
Familiarity with Microsoft Office and project tracking tools

Nice to Have:

Experience in IT or technical environments
Familiarity with tools like HaloPSA, Asana, or Trello
Basic understanding of IT terminology

Onboarding Specialist

Location: Lubbock, TX | Full-Time

Job Description:

Guide new clients through the onboarding process. Coordinate account setups, schedule installations, collect documentation, and ensure a smooth start with our services.

Requirements:

1+ year of experience in customer service or administrative support
Strong communication and follow-up skills
Organized and detail-oriented
Comfortable working with multiple systems and tracking tasks

Nice to Have:

Experience in IT, MSP, or service-based environments
Familiarity with CRMs or PSA tools (e.g., HaloPSA)
Basic understanding of IT services and terminology

Inventory Manager

Location: Lubbock, TX | Full-Time

Job Description:

Manage all IT hardware inventory, including ordering, tracking, and organizing equipment. Ensure accurate records, prepare gear for deployments, and coordinate with techs and vendors.

Requirements:

2+ years of experience in inventory or logistics
Strong organizational and record-keeping skills
Familiar with shipping, receiving, and asset tagging
Comfortable using inventory or asset management software

Nice to Have:

Experience with IT hardware (laptops, firewalls, switches, etc.)
Basic knowledge of Excel or reporting tools
Familiarity with PSA or RMM systems

Account Manager

Location: Lubbock, TX | Full-Time

Job Description:

Serve as the primary contact for assigned clients. Build strong relationships, manage renewals, identify needs, and coordinate with technical teams to ensure client satisfaction and growth.

Requirements:

2+ years of experience in account management or client-facing role
Excellent communication and relationship-building skills
Strong organization and follow-up habits
Ability to understand and explain basic IT services

Nice to Have:

Experience in MSP or technology services
Familiarity with quoting, renewals, and customer lifecycle
Knowledge of tools like HaloPSA or Microsoft 365

Billing Specialist

Location: Lubbock, TX | Full-Time

Job Description:

Manage invoicing, payments, and account balances for clients. Ensure billing accuracy, resolve discrepancies, and work closely with internal teams and customers on billing-related issues.

Requirements:

2+ years of experience in billing, accounting, or bookkeeping
Strong attention to detail and accuracy
Good communication and customer service skills
Comfortable using accounting or billing software

Nice to Have:

Experience with MSP or service-based billing
Familiarity with tools like QuickBooks, HaloPSA, or ConnectBooster
Understanding of recurring services and usage-based billing

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Support Technician

Job Description:

Requirements:

Nice to Have:

Support Engineer

Job Description:

Requirements:

Nice to Have:

Systems Engineer

Job Description:

Requirements:

Nice to Have:

Network Engineer

Job Description:

Requirements:

Nice to Have:

Cybersecurity Analyst

Job Description:

Requirements:

Nice to Have:

Field Technician

Job Description:

Requirements:

Nice to Have:

Project Coordinator

Job Description:

Requirements:

Nice to Have:

Onboarding Specialist

Job Description:

Requirements:

Nice to Have:

Inventory Manager

Job Description:

Requirements:

Nice to Have:

Account Manager

Job Description:

Requirements:

Nice to Have:

Billing Specialist

Job Description:

Requirements:

Nice to Have:

Support & Operations Hours

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