--- title: Remote Support. More Brains. More Power. description: The world we live in is full of changes and constant advancements. If we have learned one thing from the Covid-19 pandemic, we know it ushered in a new era of remote work on a global scale. The reality is that remote IT support is stepping up to center stage. Can remote IT support be […] --- [Skip to main content](https://bluelayer.com/blog/remote-support-more-brains-more-power#main) [![Blue Layer](https://bluelayer.com/hubfs/raw_assets/public/website-theme/images/blue-layer/bluelayer-logo_white.png) ![Blue Layer](https://bluelayer.com/hubfs/raw_assets/public/website-theme/images/blue-layer/bluelayer-logo_color.png)](https://bluelayer.com/) - [Home](https://bluelayer.com/) - [Managed Services](https://bluelayer.com/managed-services/) - [Advisory Services](https://bluelayer.com/advisory-services/) - [Servers & Cloud Services](https://bluelayer.com/servers-cloud-hosting/) - [Communications](https://bluelayer.com/communications/) - [Networking & SD WAN](https://bluelayer.com/networking/) - [Cybersecurity](https://bluelayer.com/cybersecurity/) - [Disaster Recovery](https://bluelayer.com/disaster-recovery/) - [Physical Security](https://bluelayer.com/physical-security/) - [Enterprise AI Advisement](https://bluelayer.com/enterprise-ai) - [Cybersecurity](https://bluelayer.com/cybersecurity/) - [About Us](https://bluelayer.com/about-us/) - [Blog](https://bluelayer.com/blog/) - [Support](https://bluelayer.com/support/) - [Contact Us](https://bluelayer.com/contact/) [Client Portal](https://portal.bluelayer.com/) ![Blue Layer](https://bluelayer.com/hubfs/raw_assets/public/website-theme/images/blue-layer/bluelayer-logo_color.png) - [Home](https://bluelayer.com/) - [Managed Services](https://bluelayer.com/managed-services/) - [Advisory Services](https://bluelayer.com/advisory-services/) - [Servers & Cloud Services](https://bluelayer.com/servers-cloud-hosting/) - [Communications](https://bluelayer.com/communications/) - [Networking & SD WAN](https://bluelayer.com/networking/) - [Cybersecurity](https://bluelayer.com/cybersecurity/) - [Disaster Recovery](https://bluelayer.com/disaster-recovery/) - [Physical Security](https://bluelayer.com/physical-security/) - [Enterprise AI Advisement](https://bluelayer.com/enterprise-ai) - [Cybersecurity](https://bluelayer.com/cybersecurity/) - [About Us](https://bluelayer.com/about-us/) - [Blog](https://bluelayer.com/blog/) - [Support](https://bluelayer.com/support/) - [Contact Us](https://bluelayer.com/contact/) [Client Portal](https://portal.bluelayer.com/) # Remote Support. More Brains. More Power. [Advancements and Trends](https://bluelayer.com/blog/tag/advancements-and-trends) BL Blue Layer Team October 24, 2022 3 min read Copy link [LinkedIn (opens in a new tab)](https://www.linkedin.com/sharing/share-offsite/?url=https%3A%2F%2Fbluelayer.com%2Fblog%2Fremote-support-more-brains-more-power) [Email](mailto:?subject=%3Cspan+id%3D%22hs_cos_wrapper_name%22+class%3D%22hs_cos_wrapper+hs_cos_wrapper_meta_field+hs_cos_wrapper_type_text%22+style%3D%22%22+data-hs-cos-general-type%3D%22meta_field%22+data-hs-cos-type%3D%22text%22+%3ERemote+Support.+More+Brains.+More+Power.%3C%2Fspan%3E&body=https%3A%2F%2Fbluelayer.com%2Fblog%2Fremote-support-more-brains-more-power) The world we live in is full of changes and constant advancements. If we have learned one thing from the Covid-19 pandemic, we know it ushered in a new era of remote work on a global scale. The reality is that remote IT support is stepping up to center stage. Can remote IT support be more efficient than on-site support? We at Blue Layer know it can be. The first step is recognizing the difference between On Site vs. Remote.   On-site support provides the physical presence of your IT department. There is a limited (oftentimes just one) frame of reference, usually one or two people spread-out company wide, oftentimes with restricted availability. Difficulties abound trying to get their attention and time scheduled.  Remote support provides the availability and knowledgebase of dozens. The depth of that knowledge spreads out to cover all your IT wants and needs. With remote teams, your organization has access to a more diverse frame of reference. Regardless if the need is networking, servers, security, phone systems or desktop help, technicians who specialize and cater to your business’ needs are standing by to share their knowledge. 99% of computer support can be provided remotely, and in the event of hardware failure, repairs or replacement can be expedited.  ## Availability With remote support, you will be connected to a technician the moment your issues arise. Remote support offers availability no matter where you are and for emergencies at all hours.  ![A picture containing text, indoor, wall, person Description automatically generated](https://bluelayer.com/hubfs/Imported_Blog_Media/ecbhlP4DIi8YzNp3nh0dClPs7zAz4wAqgSq9jp02-a22HkFk2udtNfyJoC_ClbvYiXtv8zZ87nFNk4OQJkaiCMaUxPfzLU9WIaS1bpfvcVPqGY0Ov3_rYQWaxaTSBRBJBIBYnjmp48EPpz4rxN2gn.jpg) ## Support Teams Remote support allows us to assign as many team members as necessary to resolve your issues. We believe in teamwork and brain power – 30 nerds are better than 1!  The times of waiting days for a technician to show up are over. Whether it takes one technician or three to get your systems back up and running, we’re ready to deploy a team of capable and knowledgeable technicians that will problem solve and implement solutions. ## Advanced monitoring capabilities The job of our support staff isn’t over once they resolve your help ticket.  Remote capabilities allow our team to perform advanced monitoring for your systems. This allows our team to ensure the repairs they made were successful, watch to see if issues arise again, and even prevent them from recurring. Blue Layer strives to be a full-scale business partner and that includes continued support. The services we provide allow us to elevate, protect, and monitor your business, propelling your levels of success. Partner with Blue Layer today. Explore Client Portal Features Questions about how this applies to your business? Talk it through with a Blue Layer specialist. The first conversation is on us. 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Coffee is on us and we'd love to learn about you. - - - - ## Company - [About Us](https://bluelayer.com/about-us/) - [Blog](https://bluelayer.com/blog/) - [Support](https://bluelayer.com/support/) - [Contact Us](https://bluelayer.com/contact/) ## Services - [Managed Services](https://bluelayer.com/managed-services/) - [Advisory Services](https://bluelayer.com/advisory-services/) - [Cybersecurity](https://bluelayer.com/cybersecurity/) ## Contact Info Toll Free: [866.430.2647](tel:8664302647) Lubbock: [806.687.4765](tel:8066874765) South TX: [210.686.5877](tel:2106865877) North TX: [214.884.3555](tel:2148843555) **Corporate Office:** 6102 82nd St #13 Lubbock, TX 79424 **Operations Office:** 6119 79th St Lubbock, TX 79424 ## Support & Operations Hours Mon-Thu 8am-6pm Friday 8am-5pm Sat-Sun 9am-5pm Emergency Support Toll Free 24/7: [866.430.2647](tel:8664302647) © 2026 **Blue Layer.** All Rights Reserved. | Security License# B25182501 - [Terms](https://bluelayer.com/terms-and-conditions/) - [Privacy](https://bluelayer.com/privacy-policy/) - [Support](https://bluelayer.com/support/) - [Accessibility](https://bluelayer.com/accessibility) [Remote Support](https://remote.bluelayer.com/) [Verify Agent](https://bluelayer.com/blog/remote-support-more-brains-more-power#verify-agent) × ## Verify a Blue Layer agent Always **verify who you are speaking with.** Whether we initiate a call or visit your location, use this tool to confirm the person is a verified Blue Layer agent. Enter the 6-digit ID Token the agent gave you. Verify Invalid token ## Agent verified The ID Token is valid. You are speaking with a **Verified Blue Layer Agent.** Verify another agent Trust, but verify all contacts. Checking hours How can we help? [Remote Support (opens in a new tab)Let a tech connect to your computer](https://remote.bluelayer.com) [Client Portal (opens in a new tab)Open and track your tickets](https://portal.bluelayer.com/) [Verify an AgentConfirm who you're talking to](https://bluelayer.com/blog/remote-support-more-brains-more-power#verify-agent) [Call 806.687.4765Talk to the help desk now](tel:8066874765) [support@bluelayer.com](mailto:support@bluelayer.com) [All support options](https://bluelayer.com/support/) Weekend hours: phones only A person is answering calls right now. Emailed tickets are not checked on weekends. [Call 806.687.4765Answered live until 5 PM CT](tel:8066874765) [Email a ticketWaits until Monday morning, when our help desk returns](mailto:support@bluelayer.com?subject=Support%20ticket) More options [Remote Support (opens in a new tab)Let a tech connect to your computer](https://remote.bluelayer.com) [Client Portal (opens in a new tab)Open and track your tickets](https://portal.bluelayer.com/) [Verify an AgentConfirm who you're talking to](https://bluelayer.com/blog/remote-support-more-brains-more-power#verify-agent) We're closed right now Our help desk reopens soon. Here is how to get the right help. Emergencies only A **business-impacting emergency with no workaround**: your business can't operate and there is no other way to keep working. [Call 806.687.4765 now](tel:8066874765) Not an emergency? 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